Appointments

Surgeries are all by appointment. Please see surgery hours for details of surgery times. We aim to offer most appointments within one working day but guarantee to offer one within two working days.

Urgent cases will always be seen on the same day. You may express a preference to see a particular GP but this may not always be possible. 

We have a number of appointments reserved for urgent cases on the day and if they are not needed they will be available to book.

We offer early morning appointments from 7.15am one day a week with a GP or Practice Nurse.

If you are unable to keep an appointment then please do phone and cancel it so it may be given to another patient.

Telephone Advice

If you need to speak to one of the GPs or the nurse during the day please phone the surgery and give the receptionist some indication of your query. If the GPs or nurse are available they will speak to you. If not, they may call you back.

Home Visits

Home visits take a long time so do try to get to the surgery if you can.  If you are too ill to come to surgery please telephone as soon as possible after 8.00am so the GPs can plan their rounds.

Please be prepared to give the receptionist some idea of the problem.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Longroyde Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they may feel one is required. This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment; so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of request.  However, occasionally, it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.