Update from the Practice Manager - June 2021

 We do encourage all patients to nominate a pharmacy so their prescriptions can go straight there and limit the footfall to the surgery. We also encourage patients to sign up for online prescription ordering. We no longer take telephone prescriptions requests over the telephone.

PRACTICE NURSES - Nurse appointments are being booked as normal but the nurse is allocated a longer appointment to give time for cleaning down after. This obviously reduces the number of appointments we can offer per day so patients may have to wait a little longer than usual for their appointment. The nurses continue to be extremely busy but are managing to see patients for annual reviews in a timely manner.

GPs –You can now book a face to face or telephone consultation with the GP without the need for telephone triage first. We ask that you tell the receptionist the reason for the appointment  the surgery .

  Appointments are strictly 10 minutes so that we do not get a build up of patients in the waiting room.

If you request a telephone appointment you will be given a definite time and the clinician will ring you around that time.  They will only ring you the once so if you miss the call you will need to re-book.

RECEPTION TEAM - The reception team are working very hard to answer the phone and deal with patient queries at the front hatch. We have two phone lines and these are always busy so we ask callers to be patient.