A USER GUIDE FOR ONLINE SERVICES
Attached is a user guide to help you use our online service for appointment booking and ordering medication.
SystmOnline Patient User Guide
IMPORTANT CHANGES to ORDERING PRESCRIPTIONS
Starting 1st MARCH 2019
In order to make our prescription service safer, from 1st March 2019 the GP Partners at Longroyde Surgery have agreed the receptionists will no longer take requests for prescriptions over the telephone. All future requests for prescriptions will need to be made:
Online – please ask the receptionist for information about registering to use this service
In Writing – Using your re-order slip or full written details (including dose & quantity). You can bring this to the surgery or post it to us.
The reasons for this change are as follows:
- The most important reason is that it is safer. Some telephone messages to the surgery are not clear and can involve a great deal of time and effort in checking and chasing up correct drug details and the correct dosages.
- This system will reduce the number of phone calls to the surgery. It will be easier for patients phoning for appointments, advice or in urgent need of help to get through.
- To improve confidentiality on the main reception desk, and allow the receptionist to be more available to patients in the surgery.
- To bring us in line with national guidance regarding safer prescribing.
The receptionists at the surgery will not be able to take requests for repeat medication over the phone from the 1st March 2019, so please think ahead and order in plenty of time, leaving at least 2 working days for the prescription to be processed.
This decision has been taken by the GP Partners at the Surgery and we would welcome your co-operation with our reception team whilst these changes are put in place.
If you are housebound and are not able to use any other prescription request method shown above, please let the receptionist know. They will discuss your situation with your doctor, and find a suitable solution.
CHANGES TO BLOOD TEST APPOINTMENTS
Due to increased demand for blood tests we have now set up dedicated blood test clinics, these clinics will be held on :
WEDNESDAYS - 12.00PM -1.00PM
These appointments are for blood tests only and will be 5 minute appointments.
If you are unable to attend these clinics we will give you the blood form and you can attend either Calderdale Royal Hospital or Huddersfield Royal Infirmary Phlebotomy clinics.
Alternatively you can book an appointment at Rastrick Health Centre hub on a Wednesday evening between 6.30pm and 7.30pm.
Blood tests with annual reviews can still be booked into the practice Nurses normal clinics.
General Data Protection Regulation and Data Protection Act 2018
The management of all personal information we hold about our patients is important to the practice. In order to meet our obligations under the General Data Protection Regulation 2018 and Data Protection Act 2018 we have published two Privacy Notices - one for patients aged under 13 and the other for patients aged 13 and over. These can be found via the links in the Practice Policies section.
Longroyde Surgery would like to inform patients that each patient has an allocated named GP who has an overall responsibility for patients' welfare. Should you wish to know who this is please contact the Surgery. Should you have a particular preference, every reasonable effort will be made to accommodate this request. Every patient still has the right to see any GP at any available appointment.
Text Message Services
Always keep us up to date with your contact details, especially your mobile number. Once you've let us know that you're happy for us to contact you this way, we text appointment confirmations and reminders. You can also text us back to cancel your appointment, just text the word CANCEL back to the number on your reminder message.
Texts are charged at your normal rate or as part of any mobile contract you may hold with your provider. It is not a premium number.
Use Your Pharmacist
Don’t forget: Your pharmacist is a great source of advice and help when you are feeling unwell – and you don’t even have to make an appointment. Find out when your local pharmacy is open and keep a note of the times. Check out the website www.nhsstaywell.org to see the services your pharmacist offers.
Plan Ahead With Prescriptions
Do you take pills or medication regularly? If so, make sure you are well stocked up over the winter period, particularly if the weather is bad and you cannot get out. Plan ahead with prescriptions. Don’t leave things until the last minute and risk the danger of running out of your medicines.
Check Your Symptoms
The new website will also help you check your symptoms if you do begin to feel unwell. The NHS Symptoms Checker is simple and quick to use and will enable you to diagnose and recognise your problem. You can also use it for a family member or friend, and it will tell you what kind of treatment you may need.
Slips And Trips
Winter is the time of year when many of us fall victim to slips and trips because of the icy weather and the slippery conditions under foot. Use your head when it comes to your feet! Invest in sensible footwear with good grips. But if you do take a tumble, many aches and sprains can be treated with self-care at home without an unnecessary trip to A & E. Read all about PRICE – Protection, Rest, Ice, Compression and Elevation – on the new website and how to avoid HARM – Heat, Alcohol, Running, Massage.
Where And When To Get Help
Self-care is the perfect solution for many minor ailments but if you need medical help fast, there are lots of solutions. You can call your GP surgery. Outside of normal surgery hours you’ll be directed to the out-of-hours service. You can also call NHS 111, available 24 hours a day, 365 days a year, and for minor injuries there are MIUs (Minor Injuries Units) or Walk-In centres. The new site also has advice about dental emergencies.
A & E Is For Real Emergencies
Did you know every year millions of people go to A & E when they don’t need to? Make sure your visit is really necessary or you could either face a lengthy wait or stop someone who really needs the service from being seen. Head to the website www.nhsstaywell.org for help and advice about what to do when feeling unwell or in an emergency.
There’s no need to worry about the winter months if you wrap up warm and are prepared. And the www.nhsstaywell.org campaign will help you enjoy them. Keep dropping by to see new information and advice being added and updated. Make sure this website is your new winter friend
Out of Hours 111 Service
NHS 111 is a telephone service for people in Yorkshire to call if they need medical help fast but are not in a life-threatening situation. The easy to remember, free to call number, is being introduced across England to help reduce the pressure on A & E departments and the 999 service. Available 24 hours a day, 365 days a week, the service is available for people who aren't sure if they need to go to A & E, or who don't have a GP to call, or generally need reassurance and advice. For more information on NHS 111, visit nhs.uk/111.
BLOOD TEST RESULTS
Please ring between 11.00am and 15.30 for test results or call in to surgery.
Patient Contact Information
If you change your address or contact telephone numbers, can you please inform us as soon as possible. We often have to contact patients with important information, however we're unable to do so, if you do not provide us with an up to date telephone number.
Accident and Emergency
A&E services are open 24 hours a day for people with critical or life-threatening conditions such as severe chest pain, loss of blood or consciousness, breathing difficulties or suspected broken bones. Inappropriate attendance wastes A&E staff time and incurs unnecessary costs. For non emergency cases, please make an appointment with a GP or ring the new out of hours number - 111.